terms and conditions

 

• Payment Terms

Scout Developments adheres to the following payment terms. Please be advised that we will not deviate from these terms under any circumstances, given past financial complications.

Initial Deposit: A 75% deposit of the order value is required upon order placement. Funds must reflect in our bank account before any work commences. This ensures the customer is committed to the order and that all internal Purchase Orders are correctly processed so we may proceed.

Final Balance: The remaining 25% is due upon completion of work, before delivery or collection. Customers are welcome to inspect products before final payment to ensure compliance.

Proof of Payment: Valid proof of payment must be provided at the time of collection or delivery.

Late Payments: If prior arrangements have been made and an invoice remains unpaid, any balance outstanding for more than 15 days from the invoice date will incur a 10% penalty.

Credit Arrangements: Special payment arrangements will only be granted if all previous invoices were paid in a timely manner without deviation.

Transaction Fees: All card payments are subject to a 3% (excl. VAT) transaction fee on the total amount swiped.

Refund Policy: As all work is custom-built and dedicated to specific requirements, all deposits are non-refundable.

Storage Fees: If a vehicle is completed but not collected within 3 days, daily storage fees will be invoiced.

Ownership: All goods remain the property of Scout Developments until the invoice is paid in full.

 

• Conditions of Sale

Liability: Our responsibility regarding product quality ceases upon delivery to or collection by a courier company. Scout Developments shall not be liable for any consequential loss or damage caused by courier companies.

Inspection: Customers must examine parcels for loss or damage before acceptance. Claims for loss or damage must be filed immediately with your courier or insurance provider.

Shipping (EXW): All prices are Ex-Works (EXW) Meyerton. All costs for shipping, transport, customs, duties, taxes, or storage in the destination country are for the client's account.

 

• Lead Times

4x4 Accessories: 20–25 working days from the date of a cleared deposit (excluding canopies and tray backs).

New Developments: 30–35 working days from the date of a cleared deposit and client approval.

Laser Cutting: 4–6 working days from the date of full payment.

Laser Cutting & Bending: 7–10 working days from the date of full payment.

Rebuilds & Refurbishments: These must be discussed in a prior meeting. Delivery dates will be determined once the damage assessment is signed off and the deposit has cleared.

Note on Changes: Any changes made after laser cutting has been ordered will incur extra charges and result in updated delivery dates.

 

• Returns and Credits

Authorization: No goods will be accepted for credit adjustment without prior written authorization from Scout Developments.

Custom Orders: Goods purchased via "Special Order" (custom designs or altered designs) cannot be returned for credit.

Exchanges: Exchanges must be completed within 10 business days of purchase; this applies only to parts provided by Scout Developments.

Handling Fees: A 10%–25% handling and processing charge applies to all credits, depending on the condition of the returned goods.

Exclusions: Goods cannot be returned if they have been tampered with. Credits will not be issued for incorrectly ordered goods until the product has been resold, at which point a credit (less handling and repair fees) will be passed.

 

• Warranty (3 Months)

Paint & Powder Coating: A 3-month warranty applies to powder coating and spray painting. If peeling occurs within this period, we will redo the coating.

Exclusions: Scratches caused by courier transport, ordinary wear and tear, misuse, or collisions are not covered.

Electrical: No warranty is provided for standard fog lights or electrical/electronic components. LED fog lights carry a one-year warranty on the LEDs only (excluding the lens).

Claims: Once a complaint is logged, the client has 14 days to present the vehicle or product for inspection. Any tampering by a third party voids the warranty.

Acceptance: The acceptance of any quotation, sales order, or invoice constitutes the acceptance of these terms and conditions.